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We are so glad you are going to be ordering from our store. If you have any questions that are not covered in the below, please just reach out to us.
Making a purchase couldn’t be easier. Simply browse our categories or use the search function and menus at the top of the page until you locate what you are looking for, then click “Add to Cart”. A running total and summary of your order will be displayed in your cart as you continue to browse our website. You can continue to add more items or remove items at any time.
After you have finished selecting your desired items, click on the small basket in the top right-hand corner, then on “View Cart” and finally "Checkout". You will be asked for a few details that we require to process your order. You will then be transferred to our secure payments provider where you will be prompted to insert your payment details.
If you require assistance, simply email us at firstname.lastname@example.org
Orders are delivered to Germany within 3 to 5 business days and to other European countries within 5 to 10 business days (standard delivery) or within 1 to 2 business days to all of Europe (express delivery). Express orders received by 3 pm are shipped the same business day.
Orders are prepared for shipment and deliveries are carried out during normal business hours, from 8.00 am to 5.00 pm, Monday to Friday. In some countries deliveries are also made on Saturday.
We ship 100% climate-neutral with DHL GoGreen. Certain orders with special requirements may be sent with other shipping companies.
To Europe (EU):
To Europe (non-EU):